June 10, 2022
The online food delivery service business has shown no signs of slowing since the height of the COVID-19 pandemic and is projected to reach a year-end revenue of $66.56 billion, growing 9.69% from 2021, according to Statista, a research provider of market and consumer data.
Since March 2020, DoorDash deliveries to homes, offices, and hotels have increased nearly 300%, along with other online delivery brands: Seamless, up 196%; Uber Eats, up 55%, and Grubhub, up 47%, according to aggregated expense report data from Emburse, a global research leader in spend management solutions.
The trend has continued into 2022. The number of transactions for meal deliveries from Uber Eats increased another 88%, Grubhub is up 64%, and DoorDash also increased 64% in Q1 2022.
The average size also increased, suggesting a growing reliance on delivery services for team events as workers meet in-person again. Order sizes from Seamless nearly tripled to about $162 from 2019 to 2022, while meals from DoorDash averaged approximately $66, up from about $46; Uber Eats $53, up from about $28; and Grubhub $108 up from about $66.
“The huge increase in both volume and order size with food delivery services is indicative of a few shifts we’re seeing in the workplace, and the need for companies to be more employee-centric in their approach,” said Eric Friedrichsen, CEO of Emburse. “As more teams are returning to the office for meetings and collaboration, a free lunch is a great motivator. Most employers know there’s still some hesitation among workers to return to the office, so a manager ordering a team lunch delivery is becoming more common to encourage employees to join in person.”
DoorDash continues to control the online food delivery market share, earning 59% of U.S. consumers’ meal delivery sales in April 2022, according to Bloomberg Second Measure. Uber Eats stands in second at 24%, while Grubhub and its subsidiaries, which include Seamless and Eat 24, rounds out the top three at 14%. Fifty-two percent of Americans have placed at least one meal delivery service order, up from 47% a year ago.
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